Frequently Asked Questions:
What does the Days to Dispatch mean? (How soon will my order be shipped?)
The Days of Dispatch is the number of days we take to ready your package and hand over to the courier company. The days for dispatch is clearly mentioned on each product page. This will typically vary based on what product you purchased, whether you want it to be studded in a jewellery piece, or you want an additional lab certificate along with it. For example, a loose gemstone typically gets shipped in 1-2 days. However, a gemstone requested to be studded in a ring, will typically take 4-5 days. Similarly, a gemstone requested with an additional lab certificate will take even longer.
How long does it take to deliver my order?
Our courier partners typically deliver orders to Metro cities in India within Next Day to 3 Days. For non-metros, our courier partners typically take 2 days – 7 days to deliver the product from the date of dispatch. The date of dispatch is dependant on the product that you purchase (loose gemstone, or mounted in jewelry) and this date is stated on the product page. If you have any questions, or doubts, please initiate a Live Chat with us, or Call us at +91 9636161106
Is my shipment safe?
All our shipments are packaged with great care in durable, tamper-evident packaging (similar to the packaging of ecommerce leaders in India like Flipkart). Additionally, all our shipments are insured. The insurance cost is included in our shipping costs, and you do not need to pay anything extra.
Can I track my shipment?
Yes, you can track your shipment online. All our shipments within India are sent by reputed couriers like FedEx, Aramex, etc. As soon as the product is dispatched from our office, you shall receive an email with the Tracking ID and instructions to guide you.
Are there any hidden costs (sales tax, octroi etc.)?
No, there are no hidden costs. The amount mentioned at the time of placing the order and on your order receipt is what the product costs you. Any applicable octroi, etc. is paid by the company.
Frequently Asked Questions: International Shipping
Which countries do you ship to?
We ship to 50+ countries and territories – from Falkland Islands to Japan, all countries big and small. Best still, we offer free shipping WORLDWIDE for all orders above INR 2,00,000 (approx USD 2890 as on 07-September-2017)
Which countries do you offer FREE SHIPPING?
We provide FREE EXPRESS SHIPPING WORLDWIDE for orders above INR 2,00,000 (approx USD 2890 as on 07-September-2017).
(Note: These Shipments are sent by express courier like FedEx, Aramex, etc. and typically take 2-10 days to deliver)
What Shipping Options can I choose from?
As mentioned earlier, for orders above INR 2,00,000, we offer Free Express Shipping Worldwide.
For orders below that value, you have an option to select from Postal Shipping (10-15 days) and Express Shipping (2-10 days). Both these options are highly subsidized by us. For example, Express Shipping to Canada costs only INR 4200 (approx CA$ 82). While Express Shipping to Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Spain, Switzerland and some other European Countries for only INR 4200 (approx EUR 50).
Please note that certain courier companies have restrictions on carrying certain types of natural gemstones and jewellery outside India. For example: Aramex may not carry gold jewellery, FedEx may refuse a certain type of natural gemstone, etc. For such gemstones, the orders are dispatched from the next best courier, or through the alternate express shipper EMS SpeedPost which does not have such restrictions (takes upto 5-15 days to deliver). This usually affects a small number of orders and courier policies may vary with time. Please feel free to contact our customer support team before placing your order to know the situation at that time.
Note: Postal shipments in some cases may not be trackable online. All Express Shipments are trackable online.
What about Custom Charges, Duties, etc.?
Please be advised that we are not responsible for any custom charges, duties, VAT, etc. that your country may be charging as these vary from case-to-case and are beyond our reach. However, note that currently there is no import duty on loose gemstones in the US, Canada and Europe. In other countries, this typically ranges around 1% only. Additionally, professional buyers can also recover the VAT. You are advised to contact your local customs for any clarification. Additionally, feel free to contact us, and we may in some cases have older experiences from customers to share.
Also, please note that for international orders that AFTER dispatch, are either refused by the customer, or cancelled, the customer will be liable for all custom duties and VAT charged by their country, in order to return the items back to us. Only after receipt of the item by us, any balance due to the customer, less all fees, custom duties and VAT, will be refunded to the customer as per the refund timeline.
Is my shipment safe?
All our international shipments are packaged with double care! We understand that the journey is long and far, and ensure that you will not be disappointed. Additionally, we partner with reputable logistics providers like FedEx that take good care of your package. Our shipments are sent in durable, tamper-evident packaging. Additionally, all our shipments are insured. The insurance cost is included in our shipping costs, and you do not need to pay anything extra.
Can I track my shipment?
All our shipments can be tracked online. However, postal shipments to certain countries like Afghanistan, etc. may see a delayed tracking. Note that all our express shipments are sent through reputed logistics carriers like FedEx and Aramex.